I have a grouse against Shekhar Kapur. He hasn’t named in his blog the hole-in-the-wall mechanic in Juhu, Mumbai, who fixed his Blackberry. Those accustomed to the gadget can’t live without it. Mr Kapur, unable to find a service centre that could repair his handset, was on way to buy a new one when he spotted a fading signboard that read – ‘Cellphoon reapars’ - at Juhu Market. On impulse, he stopped the car in front of this 6′x’6′ hole in the wall, to ask the boy minding the store, ”Can you fix a blackberry ?”
‘ Of course , show me. What’s wrong with it ?”
‘Well, the roller track ball does not respond. It’s kind of stuck and I cannot operate it”
He grabs it from my hand and looks at it – “You should wash your hands. Many customers have same problem. Roller ball get greasy and dirty, then no working”
To cut a longish post short, the film-maker had his Blackberry fixed within 10 minutes, while an authorised service centre guy had reckoned it would take a week – his Balckberry had to be sent to Bangalore for fault assessment and repair.
Mr Kapur’s post evoked 97 responses . Col. Hanspal, Bangalore, had this to say - ‘In my restaurant I have an uneducated19 Year old Buhari dish-washer, who can strip any Nokia Phone, make all sorts of download arrangements, very conversant with blue tooth and thorough with the Applications…”
Anshuman Acharya who blogs at Bland Spice : ” Reminds me of the makeshift electrician who repaired my inverter in an hour, after the company gave me a quote ten times higher and a time-line of few months ; still running after a year”.
Subhash Bhojwani recalled his road trip in 1972 when “the broken gear lever retaining cap in my Fiat 1100 was fixed by a roadside mechanic in Chitoor, while I was on way from Madras to Hyderabad . . .the young man re-engineered the …broken part within an hour, including the screw threads, …. (with) well worn electric lathe and a hand held file. …it worked till I sold the car 3 years later”.
Vivek Mundkar referred to Bunker Roy’s Barefoot College in Rajasthan where they teach the unlettered rural folk skills in dentistry, solar engineering, computer repairs…. They get no degrees , but what they learn helps improve their lives” .
Gaurav : “When my laptop’s power adapter broke down all the well known dealers said there was no solution ; asked me to buy an adapter. A mechanic at a local repair shop used the jugaad technology to fix my adapter..”
Rohit Mishra, computer engineering student in Vellore, and blogger - Moving Ahead : ” If only we can get our infrastructure right and provide opportunities to compete, to all, all sections of India can flourish”.
Murugan, a Sydney-based finance professional , and blogger – Theta @ 4Hz : “Around 30-40 million entrepreneurs – a huge majority of them financed by their friends and relatives – not through the regular financial system. …. Now that you have written about him , Mr Kapur, how about going back to him and help expand his business? “